Password Recovery

Task: Recover your password if you have lost or forgotten it.

Experience Level: Anybody.

Instructions: If you have forgotten your password you may recover it with a few simple steps:

  • Attempt your login at
  • If your details are incorrect you will be informed and presented with a new link to “Recover Password”
  • Enter your new password
  • Retrieve and enter the temporary pin sent to your email

See demo video:

Trouble shooting:

  • If your email is wrong you will not be able to login and app will not progress past the new password view.
  • If you do not receive the temporary pin email check your junk mail and/or email firewall settings.
  • The new password must meet the password strength requirements:
    • Minimum 8 characters,
    • At least one letter,
    • At least one number, and
    • At least one special character.

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